Last updated: June 16, 2022
Your privacy matters to us, so please do take the time to get to know and familiarize yourself with our policies and practices. Please understand that we reserve the right to change any of our policies and practices at any time, but you can always find the latest version of this Policy here on this page. Your continued use of our Platform after we make changes is deemed to be acceptance of those changes, so please check the Policy periodically for updates.
This Policy describes:
Please read this Policy carefully to understand our practices regarding your information and how we will treat it. If you do not agree with our policies and practices, then please do not use our Platform. By using our Platform, you agree to the terms of this Policy.
As used herein, “Personal Information” means information that identifies or is reasonably capable of identifying an individual, directly or indirectly, and information that is capable of being associated with an identified or reasonably identifiable individual.
Identification Information, such as name, email, phone number, postal address, Wallet address, social media information, and any information that may be legally required, including information required for Know Your Customer (“KYC”) verification purposes such as your social security number and date of birth;
Commercial Activity, such as public blockchain data, including wallet addresses and wallet activity.
Correspondence, such as information you provide to us in correspondence, including account opening, user feedback forms, customer support, messages, text boxes, other user content, or the like.
Payment information, such as credit or debit card numbers, bank account numbers, wire transfer information, and information connected to digital payment processing services such as Apple Pay or PayPal.
Company does not currently store or process credit or debit card information on our systems. Instead, all credit or debit card information is stored and processed by a trusted third-party PCI-DSS compliant processor.
Online Identifiers, such as IP address, domain name;
Device Information, such as hardware, operating system, browser, device name, language preferences;
Usage Data, such as system activity, internal and external information related to Company pages that you visit, clickstream information; and
Geolocation Data, such as information about your device‘s location.
Identification Information, such as name, email, phone number, postal address.
Transaction Information, such as public blockchain data (Bitcoin, Ether, Algo, and other digital assets are not truly anonymous. We, and any others who can match your public digital asset address to other Personal Information about you, may be able to identify you from a blockchain transaction because, in some circumstances, Personal Information published on a blockchain (such as your digital asset address and IP address) can be correlated with Personal Information that we and others may have. Furthermore, by using data analysis techniques on a given blockchain, it may be possible to identify other Personal Information about you); and
Additional Information, at our discretion to comply with legal obligations.
We take reasonable and practicable steps to ensure that your Personal Information held by us is (i) accurate with regard to the purposes for which it is to be used, and (ii) not kept longer than is necessary for the fulfillment of the purpose for which it is to be used. The Company stores data in global hosting provider with servers across regions and we shall take all reasonable steps to ensure that all Personal Data is destroyed or permanently deleted when no longer required for the Purpose and prepare a disposal schedule for inactive data after 24-month period.
We do not knowingly collect data from or market to children under 18 years of age. We do not knowingly solicit data from or market to children under 18 years of age. By using the Platform, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Platform. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at [email protected]
We collect Personal Information about you in an attempt to provide you with the best experience possible, protect you from risks related to improper use and fraud, and help us maintain and improve our Services. We may use your Personal Information to:
We will never sell or trade your Personal Information with third parties for their commercial purposes. Further, we will not share your Personal Information with third-parties, except as described below:
If we decide to modify the purpose for which your Personal Information is collected and used, we will amend this Policy.
You may request to obtain information of your personal data and also update or make amendments to your personal data. For online registered customers, you may login to your online account and update your personal data.
Please note that depending on the information requested, a nominal fee may be charged and/or backed by the Algorand signed message. We will endeavor to provide the information back to you as soon as practicable. However, we also reserve the right to validate all requests for the authenticity of the request.
We also use third-party service providers to assist us in managing Cookies. Our service providers will place Cookies on the hard drive of your computer and will receive information that we select. Our service providers analyzes this information and provides us with aggregate reports. The information collected by our service providers may be linked to and combined with information that we collect about you while you are using the platform. Our service providers are contractually restricted from using information they receive from our Platform other than to assist us.
It is important that you prevent unauthorized access to your account and your computer. You should always log out after using a shared computer. You also can learn more about cookies by visiting http://www.allaboutcookies.org, which includes additional useful information on cookies, how to block cookies, or be notified when you receive a cookie on different types of browsers and mobile devices. Please note that if you reject cookies, you will not be able to use some or all of Company. For example, any Company services or products that may require you to log in, like token holdings. If you do not consent to the placing of Cookies on your device, please do not visit, access, or use Company.
Subject to applicable laws and regulations, we may from time to time send direct marketing materials promoting services, products, facilities, or activities to you using information collected from or about you. It is our policy to not provide your Personal Information for those third parties’ direct marketing purposes without your consent.
While certain data is obligatory, you may withdraw your consent relating to Company updates about future, new, and/or enhanced services and products. You may elect to stop receiving promotional activities in the ways described below:
unsubscribing from the mailing list;
editing the relevant account settings to unsubscribe; or
sending a request via Contact Us.
No security is foolproof, and the Internet is an insecure medium. We cannot guarantee absolute security, but we work hard to protect Company and you from unauthorized access to or unauthorized alteration, disclosure, or destruction of Personal Information we collect and store. Measures we take include, but is not limited to, encryption of the Company website communications with SSL; optional two-factor authentication; periodic review of our Personal Information collection, storage, and processing practices; and restricted access to your Personal Information on a need-to-know basis for our employees, contractors and agents who are subject to strict contractual confidentiality obligations and may be disciplined or terminated if they fail to meet these obligations.
While customers who are located in the European Union (“EU”), European Economic Area (“EEA”) or the Channel Islands, or other locations subject to EU data protection law (collectively, “Europe”) are customers of our Panamian entity, we recognize and, to the extent applicable to us, adhere to relevant EU data protection laws. For purposes of this section, “personal data” has the meaning provided in the General Data Protection Regulation (EU) 2016/679 (“GDPR”).
Legal Obligation: to conduct anti-fraud and to fulfill our retention and other legal obligations;
Contractual Obligation: to satisfy our obligations to you under our Terms, including to provide you with our Services and customer support services, and to optimize and enhance Company;
Legitimate Interest: to monitor the usage of Company, conduct automated and manual security checks of our Services, to protect our rights; and
Consent: to market Company and our Services. You may withdraw your consent at any time without affecting the lawfulness of processing based on consent before consent is withdrawn.
Rights to Access and Rectification. You may submit a request that Company disclose the personal data that we process about you and correct any inaccurate personal data.
Right to Erasure. You may submit a request that Company delete the personal data that we have about you.
Right to Restriction of Processing. You have the right to restrict or object to our processing of your personal data under certain circumstances.
Right to Data Portability. You have the right to receive the personal data you have provided to us in an electronic format and to transmit that personal data to another data controller.
To submit a request to exercise these rights, please contact us using the methods described at the end of this Policy. When handling requests to exercise European privacy rights, we check the identity of the requesting party to ensure that he or she is the person legally entitled to make such request. While we maintain a policy to respond to these requests free of charge, should your request be repetitive or unduly onerous, we reserve the right to charge you a reasonable fee for compliance with your request.
Company operates with many of our systems based in the United States. As a result, we may transfer personal data from Europe to third countries outside of Europe, including the United States, under the following conditions:
Contractual Obligation. Where transfers are necessary to satisfy our obligation to you under our Terms, including to provide you with our Services and customer support services, and to optimize and enhance Company; and
Consent: where you have consented to the transfer of your personal data to a third country.
Where transfers to a third country are based on your consent, you may withdraw your consent at any time. Please understand, however, that our services may not be available if we are unable to transfer personal data to third countries.
When we transfer personal data to third countries, we endeavor to ensure adequate safeguards are implemented, for example through the use of standard contractual clauses or Privacy Shield certification.
If you have questions or concerns regarding this policy or our processing of your Personal Information, please feel free to email us at [email protected]; submit our feedback form at Contact Us; or write to us at Avenida Ricardo Arango y Calle No.61, Obarrio Panamá, República de Panamá ATTN: Data Protection Officer.